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Accessibility Statement for CityMaaS

CityMaaS LTD is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

CityMaaS LTD takes the following measures to ensure accessibility of CityMaaS:

  • Include accessibility as part of our mission statement.

  • Include accessibility throughout our internal policies.

  • Integrate accessibility into our procurement practices.

  • Appoint an accessibility officer and/or ombudsperson.

  • Provide continual accessibility training for our staff.

  • Assign clear accessibility targets and responsibilities.

  • Employ formal accessibility quality assurance methods.

  • Use the CityMaaS Assist Me website accessibility tool to make cchanges to our website easier.


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. CityMaaS is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data.



We welcome your feedback on the accessibility of CityMaaS. Please let us know if you encounter accessibility barriers on CityMaaS:

  • E-mail:

  • Postal address: 34a Park Avenue, Bromley, BR1 4EE, United Kingdom

  • on social media; Twitter: @CityMaaS
    via our contact form at

We try to respond to feedback within 2 business days.


Technical specifications

Accessibility of CityMaaS relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • CSS

  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.


Limitations and alternatives

Despite our best efforts to ensure accessibility of CityMaaS, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for CityMaaS:

  1. Some form elements are not labelled: Form labels are noit readable by screen readers. because The Wix plstform does not allow for manual labelling.. We have fed this limitation to Wix support and will continue to follow-up to get this resolved.. Email with any queries..


Assessment approach

CityMaaS LTD assessed the accessibility of CityMaaS by the following approaches:

  • Self-evaluation


Evaluation report

An evaluation report for CityMaaS is available a:


Formal approval of this accessibility statement

This Accessibility Statement is approved by:

CityMaaS LTD
Rene Perkins

Formal complaints

We aim to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the Equality Advisory and Support Service (EASS), should you be dissatisfied with our response to you.

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