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Frequently asked questions
Why isn't Assist Me showing up on my site?
If you have already installed Assist Me on your site, but you still aren't seeing the accessibility icon displayed on your site, this can happen due to a handful of reasons - but it's an easy fix:
The code is not installed properly - Having the script installed in the wrong area can cause Assist Me to not work. To check this, please go to your site and press F12. When you do this, a bar will pop up on the bottom portion of your screen which will display your website’s code. After you see this, press Control + F, and a search bar will appear at the bottom. In this search field type “citymaas” and if you see results from this - you should have installed everything correctly. If not, please refer to the installation guide that was emailed to you.
Browser cache error - This error can happen if you have a lot of cached files on your browser from your website (stored to improve load speeds when reentering) that makes you see the version you previously had before installing Assist Me. To fix this error, you will simply have to clear your browser’s cache (this can vary depending on the browser). In most cases, navigate to your browser history and clear your cached images and files. Once completed, you should be able to reload your browser and Assist Me should appear.
Website cache error - Different systems enable you to optimise your website's loading speed by caching your scripts and your styles. Whenever you need to update your site, for example when installing Assist Me, you will also have to clear your website’s cache if you want to see the update happen. Find the best way to clear your cache in the system that you use and you should be able to see Assist Me.
Script Conflict - In very rare cases, a current script on your site may conflict with Assist Me and its ability to load on the site. To check if this is the case we will need to inspect your site in a similar way we did in Step 2 (Press F12). After you see this, click on the 'Console' tab. If you see anything relating to CityMaaS, in this view, it means this is the reason Assist Me hasn't appeared on your site. If this is the case, please contact one of our representatives via live chat or by email at support@CityMaaS.io
Why doesn't the interface look right?
Why aren't the buttons in the interface working?
The Assist Me interface loads slowly and shows up after too much time
To make the entire website accessible, not just specific parts of it.
So that it does not affect the site speed or performance in any way.